Delivery & Returns

Delivery

Shipping in the Netherlands
All orders in our webshop are shipped free of charge throughout the Netherlands. The price stated with the article includes VAT and shipping.

Shipping to Belgium
We also ship orders to Belgium. To Belgium we ship for free from €30.00. Up to €30.00 you pay €2.95 shipping costs.

Shipping outside the Netherlands & Belgium
The shipping costs for orders outside the Netherlands and Belgium are visible during the ordering process. If your country is not listed, please contact us.

Carriers
We ship almost all our packages with PostNL.

Returns

Are you not satisfied with your order? Then you can return your order within 14 days.

Returned items must be new and unused, with the price tag attached and in the original packaging. Returns that do not meet these requirements, that are damaged, soiled or altered may be refused and returned.

The following items are exempt from return:

  • Items from the special prices collection
  • Jewelry and hair accessories
  • Bikinis and lingerie

Conditions of return:

  • Items are unworn
  • Items do not smell of perfume, smoke or perspiration and do not contain traces of make-up or other products.
  • Items are in original condition
  • The original labels are attached to the product
  • Items are in their original, undamaged packaging.
  • Items must be returned neatly. If the items are returned crumpled, the item will have to be steamed and repackaged. We charge €5.00 for this (this amount will be withheld from the payment).

Warranty:

We do not provide any warranty on stones, buttons, sequins and other applications.
Warranty expires after washing the items because we cannot check how the product has been washed.

How do I return my order?

Step 1: Download and print the return form:

Download the return form here

Please include the following information:
- Your name
- Your order number
- The product that is being returned
- Reason for return

Step 2: Then send the product with the completed form, at your own expense, to this address:
Emilie Scarves
Overkampsweg 9
3849 MS Hierden
The Netherlands

We must receive the return within 14 working days. The purchase amount will be refunded by us within 7 working days.

PLEASE NOTE: When sending your return, do not forget to include the correctly completed return form.
We cannot be held responsible if a return package is not delivered to us or the package is lost.